1.1 In the event that, through no fault of our own, a product is misdelivered or defective, the cost of returning the defective or misdelivered product will be borne by the store. Or a refund will be made.

1.2 For the product return process, the customer must provide proof of purchase and give a clear explanation of the defect or delivery error. Photographs are accepted as evidence.

1.3 In cases of inability to fulfill your order within 7 days, excluding transportation time.

1.4 In the event that the Customer wishes to cancel the order before the printing and delivery process has commenced.   

1.5 In case he is not satisfied with the project sent to his e-mail address.

Complaints are accepted up to 3 days after the order is delivered to the Customer. For the beginning of the period, the data from the courier services are accepted.

When we do not refund your order.

2.1 In cases of wrong address by the customer, the goods are delivered to another address - all costs are borne by the customer. In these cases the shop does not refund any amounts paid.

2.2 If the product is delivered damaged by the courier company - the replacement is at the expense of the store, as well as the transport costs.

2.3 All products are printed after your order. If an order is delivered and does not comply with any of the above sub-clauses, we will not refund your order.

All orders are shipped with a tracking number and delivery notice.

Return of parcels

We do not accept shipments

For proof that the item is damaged or defective please send photos and order number to: office@art3deco.com

We will endeavour to respond to all queries as quickly as possible and help customers resolve any issues relating to refunds and returns.

Questions?